Information and Communication Technologies in Organizations and Society
ICTO Ethics Diversity Inclusion

ICTO 2019

ICTO 2019 @EDHEC Roubaix
The Impact of Artificial Intelligence on Business and Society

ICTO 2019 was held in Roubaix, on the campus of EDHEC Business School, on October 24 and 25 2019

Doctoral Consortium

Co-chairs: Pr. Victoria Hill and Pr. Marco de Marco

Paper 17: Peyman Badakhshan, University of Liechtenstein, Liechtenstein, Successful Adoption of Business Process Management

Paper 68: Ransome Epie Bawack, Toulouse Business School (tbs), Relationship Building Towards the Adoption and Use of Artificial Intelligence Artefacts

Paper 67: Ioana Borcan, University of Craiova, Romania, The path on the journey from digitization to digital transformation: the case of two traditional organizations

Paper 48: Parisa Maroufkhani, Azman Hashim International Business School, Universiti Teknologi Malaysia, Kuala Lumpur, Malaysia, (Samuel Fosso Wamba, Toulouse Business School, Toulouse, France; Wan Khairuzzaman Wan Ismail, Saudi Arabia, Sulaiman AlRajhi School of Business, Sulaiman AlRajhi)
Determinants of Big Data Analytics Adoption and Impacts for SMEs: A TOE Perspective

Paper 80: Thérèse Mansour, Lebanese University-Doctoral School of literature, Humanities & Social sciences, The challenges of the Lebanese media industry (Radio & Television) and its digital content in the knowledge economy

Keynote speaker: Pr. Sam Zaza, Middle Tennessee State University, USA
Social inclusion in the IS research, teaching, and practice

Opening Session

Icto 2019 Group Picture

Session chair: Prof. Cinzia Dal Zotto, Conference co-chair

Welcome speech: Prof. Christophe Roquilly, Dean, EDHEC Business School

Inaugural speech: Gl Said Kozah, Past director of the Research and Strategic Studies Center, Editor in Chief of The journal Information Technolog for Secutity & Defense
Bridging research with the industry and the public sector

Keynote speaker: Prof. Detmar Straub, Past Editor-in-Chief of MIS Quarterly (5 year term from 2008-2012)
A Dark Future for AI? The Spectre of SkyNet

ICTO and MENA - AIS GA (election)

Thursday Afternoon Parallel Sessions - 1

Session 1.1: AI & SCM

Session Chair: Pr Michel Philippart, EDHEC BS

Paper 38. Samuel Fosso Wamba, Ransome Epie Bawack and Kevin Carillo. Artificial Intelligence and Supply Chain Management: A Bibliometric Overview

Paper 53. Victoria Hill. Using AI and CA to increase earnings in retail ‘fast fashion’

Paper 29. Kassem Danach, Abbas Tarhini and Antoine Harfouche. Swarm Intelligence-based Algorithm for Solving the Vehicle Routing Problem with Prioritized Customers

Session 1.2: AI & MKTG

Session Chair: Pr Georges Aoun, Dean of the BS -USJ

Paper 28. Mousa Albashrawi. Online Purchase Intention: A Literature Review Comparing Developed and Developing Countries from 2000 to 2018

Paper 33. Lina Ghaly. The use of Big Data and Artificial Intelligence In Public Relations

Paper 81. Tatiana Pekarskaia Dauxert, Bessem Boubaker and Serge Bolidum. Artificial Intelligence and robots in hospitality: opportunities, challenges and future research agenda

Session 1.3: AI & ORGA 1 (MENA-AIS)

Session Chair: Pr Elisabetta Magnagni, Dean of the Faculty of Management, Economy and Sciences

Paper 59. Mohamed Amine Issami and Jihane Aayale. Cryptocurrencies and Artificial Intelligence: Flight-to-Quality

Paper 15. Dina Sidani and May Sayegh. The Organizational Culture within the context of Artificial Intelligence: An exploratory study of the Lebanese banking Sector

Paper 25. Gloria Haddad and Charbel Chedrawi. Artificial Intelligence and the inclusion/exclusion paradox: A socio - material perspective

Thursday Afternoon Parallel Sessions - 2

Session 2.1: AI & CAM

Session Chair: Pr. Ibrahim Osman, Husni Sawwaf Endowed Chair in Business and Management, AUB Beirut, Lebanon

Paper 63. Serhat Simsek, Abdullah Albizri, Tyler Custis and Marina Johnson. Predictive Data Analytics for MLB Contract Renewals: A Decision Support Tool for Managerial Decision Making

Paper 74. Abbas Tarhini and F. Jordan Srour. Emergency Management System Design for Accurate Data: A Cognitive Analytics Management Approach

Paper 85. Antoine Harfouche, Peter Bou Saba, Mario Saba. Which Artificial Intelligence to which Organiztional Decision

Session 2.2: AI & MKTG - 2

Session Chair: Pr Marco de Marco, Dean of the faculty of economics at the Università Telematica Internazionale UNINETTUNO, Italy

Paper 44. Marco De Marco, Paolo Fantozzi, Luigi Laura and Antonio Miloso. Estimation of the Customer Lifetime Value: a Machine Learning based approach

Paper 60. Georges Aoun and Karine Aoun Barakat. Understanding Consumer Use of Search and Meta-search Engine as Decision Aids

Paper 34. Jihane Aayale and Nada Soudi. AI- Based Tools’ Integration in Predictive Marketing: A Definition of Consumer Satisfaction Determinants.

Session 2.3: AI & ORGA 2 (MENA-AIS)

Session chair: Pr Samuel Fosso-Wamba, Toulouse Business School, France

Paper 69. Nada Mallah Boustani and Pia Maria Ibrahim. Artificial Intelligence impact on banks' employees and clients

Paper 16. Dina Sidani and Bissane Harb. Exploring the Role of Transformational Leadership in Innovation - Case of the Lebanese Banking Sector

Paper 14. Mousa Albashrawi, Lauren Turner and Sandhya Balasubramanian. Intention to Use Mobile ERP in Educational Environment

Author Development Workshop

Journal of Enterprise Information Management: Pr Ibrahim Osman, Husni Sawwaf Endowed Chair in Business and Management, AUB Beirut

Annals of Operating Research: Pr Samuel Fosso-Wamba, TBS
Artificial Intelligence in Operations Management

Information Technology for Development: Pr Georges Aoun and Pr Antoine Harfouche
Artificial Intelligence and smart technologies for Development: Opportunities and challenges

Social Dinner

Icto 2019 Social Dinner and Award Ceremony

Friday Morning Parallel Sessions - 3


Session chair: Pr Fons Wijnhoven, University of Twente

Paper 45. Noura Al Hosni, Mohammed Al Saqri, Salim Al Kindi and Adil Al Busaidi. Users Acceptance of Technology: Arab's Generalized Model (Arabian Gulf Context and Artificial Intelligence Technologies)

Paper 83. Yu Viviane Chen. When to be Silent - Key to Success for Virtual Museums Agents

Paper 37. Fons Wijnhoven and Rick Klein Koerkamp. Barriers for Adoption of Analytical CDSS in Healthcare: Insights from a Case Study

Session 3.2: AI & INNO (1)

Session chair: Pr Tetsuo Noda, Director of the Ruby OSS Project Center, Shimane University, Japan

Paper 4. Zine El Abidine Belouahem, Gilles N'Goala, Stefan Brouwers and Peter Bou Saba. Vers une approche conversationnelle de l’innovation

Paper 54. Farid Nakhle, Elie Nasr and Liliane Karam. A Novel Business Model Powered by Artificial Intelligence, Case of Magnet by Klangoo

Paper 56. Davide Rossin, Sabrina Bonomi and Cecilia Rossignoli. Artificial Intelligence and innovation ecosystems: Enhanced value propositions for invention process into business organizations

Paper 51. Ananth Chiravuri, Saleha Khalifa Alshamsi, Al Yazia Hamad Alshamsi and Fatima Al Ghafli. Investigating the Impact of Online Social Networks on Firm Innovation

Session 3.3: AI & HR

Session chair: Pr Cinzia Dal Zotto, Université de Neuchâtel

Paper 84. Cinzia Dal Zotto, Artificial versus emotional intelligence in organizations: what opportunities and risks for human resource management ?

Paper 64. Roberta Pinna, Matteo Trombin, Eleonora Veglianti and Marta Musso. Customized Artificial Intelligence for Talent Recruiting: A bias-free tool?

Paper 82. Teresina Torre and Daria Sarti. May Big Data change Human resources management? Which conditions for success?

Paper 47. Amal Dabbous, Karine Aoun Barakat and May Merhej Sayegh. Enabling Organizational Use of Artificial Intelligence Based on Employees’ Perceptions

Plenary Keynote Session

Session co-chair: Pr. Michel Philippart and Pr. Samuel Fosso-Wamba, conference co-chairs

Keynote speaker: Pr. Zahir Irani, Dean of the Faculty of Management Univ. of Bradford, Editor-in-Chief of J. of Enterprise Information Management Applying Artificial Intelligence for social good: Tackling global Challenges

ICTO future strategy, Ms. Cyrille Comole-Theveniaud
ICTO2020: Challenges and Opportunities

Afternoon Parallel Sessions - 4

Session 4.1 SMART CITY

Session chair: Pr Wesley Palmer, York College, Department of Business and Economics, City University of New York

Paper 6. Ange Manuela Ngono, Samuel Fosso Wamba and Jean Robert Kala Kamdjoug. Impact of Smart City Applications on Citizen Life and City Performance

Paper 61. Imed Ben Nasr, Wissal Ben Arfi, Yousra Hallem and Zahir Yanat. The adoption of a managerial innovation and its impact on the company's performance: The case of collaborative work

Paper 49. Deepak Shyam, Harish D and Kanupriya P. The Interplay between Artificial Intelligence and Blockchain: Industry Scenario in India

Session 4.2: AI & INNO (2)

Session chair: Pr Teresina Torre, University of Genova

Paper 8. Tetsuo Noda, Hao Wang and Li Zhang. Sharing Economy and Sustainable Development of Local Economy

Paper 5. Coraline Meril, Zine El Abidine Belouahem, Peter Bou Saba and Stefan Brouwers. Persuasive communication at the service of the organization of innovation

Paper 20. Eleonora Veglianti, Elisabetta Magnaghi and Marco De Marco. Assessing Artificial Intelligence in China

Session 4.3 AI&ORGA 3 (MENA-AIS)

Session chair: Pr Abbas Tarhini, President of the MENA-AIS chapter of the AIS

Paper 10. Hessah Alasousi. The Motivational Factors influencing Knowledge Sharing in the Banking Industry in Kuwait

Paper 55. Amal Dabbous and Abbas Tarhini. Circulation of Fake News: An Intelligence-based Threat Analysis Model to assess the Impact on Public Safety

Paper 12. Charbel Chedrawi and Yara Atallah, AISD from a Resource Based View and Isomorphism perspectives: the case of the LAF

Session 5.1 AI social impact

Session chair: Pr Sam Zaza, Middle Tennessee State University, USA

Paper 73. Antoine Harfouche. Artificial Intelligence in Agriculture: How can it help to meet the UN2030 sustainable development goals agenda?

Paper 77. Wesley Palmer. e-Business Mixed Model: An Entwined of Information Technology and Entrepreneurship

Paper 79. Doriane Micaela Andeme Bikoro. Security Aspect around Artificial Intelligence: a Literature Review

Session 5.2 AI, Org & CSR

Session chair: Pr Elie Nasr, Director of Computer science department of the American University of Science and Technology

Paper 3. Bader Obeidat, Sura Altheeb, Ali Tarhini, Ra'Ed Masa'Deh and Ali Al-Badi. Reviewing the Literature of Internal Corporate Social Responsibility on Job Satisfaction

Paper 9. Hafiz Imtiaz Ahmad and Khaled Aljifri. Corporate Sustainability and Value

Paper 39. Diane Grimminger and Elizabeth Abou Samra. From the exploitation of data analytics to redefining the strategy of the company: a comparison between 3 companies

Session 5.3 AI & Orga (4)

Session chair: Pr Rolande Marciniak, University Paris Nanterre

Paper 26. Charbel Chedrawi, Bachir El Zoghbi and Nahil Kazoun, From Service Dominant Logic (SDL) to Value Dominant Logic (VDL): A Conceptual Model applied to the Cloud Computing era

Paper 41. Rolande Marciniak, Antoine Harfouche, and Bernard Quinio, The role of Artificial Intelligence in the dynamic evolution of organizational infrastructure

Paper 78. Michel Philippart. Implementing Digital Transformation: Leadership beyond the technology

Closing session

ICTO2019 Conference co-chair Pr Michel Philippart : Conclusion of ICTO2019

President ICTO alliance: What has been done, what is still to be done

President-Elect: The future of ICTO

Pr. Charbel Chedrawi, Past President: Our values, our link, our future

Pr. Abbas Tarhini, President of MENA-AIS: The past, present, and the future of the MENA-AIS

Pr. Antoine Harfouche: Welcome to ICTO2020